Return Policy

Return Policy

 

  1. Merchandise may not be returned without first obtaining a Return Authorization (RA) number from Dunbar Medical. This may be requested online here. Each return requires a separate RA number.
  2. All returns are subject to inspection.
  3. A 25% restocking charge will be applied to all returns unless the item returned is being exchanged for another of the same type but a different size or color.
  4. The customer will be required to pay for shipping for all authorized returns.
  5. Include a note explaining the reason for return, purchase date and invoice number.
  6. Products purchased with initial stocking order may be exchanged within three (3) months without a restocking charge.
  7. Except for initial orders, as stated above, products must be returned within 30 days of receipt.
  8. Repairs must be clean and dry or they will be returned to you without repair.
  9. Custom or special sized products may be returned for modification only and not for credit or refund.
  10. ALL RETURNS MUST BE IN SALEABLE CONDITION AND IN ORIGINAL PACKAGING.

Please ship all returns to:

Dunbar Medical
5285 Tomken Road, Unit 1
Mississauga ON  L4W 3N8