COVID Return Policy
Please note that, due to the COVID-19 pandemic, we have decided to cease accepting returns for the time being. We will reinstate our regular return policy once the crisis is over. We apologize for any inconvenience and hope you will understand. Please note that PPE Products such as masks, gloves, etc. are non returnable.
Our regular return policy is set out below.
Regular Return Policy
The details of our regular return policy are set out below:
- You may not return merchandise without first obtaining a Return Authorization (RA) number from Dunbar Medical. You may request a number online here.
- Each return requires a separate RA number.
- Under our return policy, all returns are subject to inspection.
- We reserve the right to apply a 15% restocking charge to all returns.
- Except for manufacturer defects or shipping errors, we will require the customer to pay for shipping all authorized returns.
- Please include a note explaining the reason for return, purchase date and invoice number.
- You may exchange products you purchase with an initial stocking order within three (3) months without a restocking charge.
- Except for initial orders or manufacturers’ defects covered under warranty, you must return products within 30 days of receipt.
- Repairs must be clean and dry or we will return them to you without repair.
- You may return custom or special sized products for modification only and not for credit or refund.
- Items that have been drop shipped or that are special orders may be subject to additional fees.
- Please note that we will not be able to process refunds to your account until we have been able to inspect and verify the reason for the return. As a result, please allow for transit and processing times before contacting us about your refund.
- ALL RETURNS MUST BE IN REUSABLE AND SALEABLE CONDITION AND IN ORIGINAL PACKAGING. In particular, for hygienic and regulatory reasons, we cannot accept returns of products that someone has worn next to the skin (e.g. orthopedic supports or medical tape).
Please ship returns to:
1-5285 Tomken Road
Mississauga ON L4W 3N8