We are committed to saving you money so you can focus on returning to full health. Free ground shipping is one way we do that. Our Free Ground Shipping Policy is set out below.
Orthopedic Superstore purchases over $50 (before taxes) are ground shipped at no charge throughout Canada, except to addresses in the Northwest Territories, Nunavut or the Yukon. In most cases, shipping will be via Fedex Ground, but we reserve the right to use Canada Post for shipments that are less than $100 in value.
Express shipping services are available at an additional cost.
Other Shipping Terms & Conditions
In general, we will ship all Free Ground Shipping orders by UPS Ground unless you request otherwise (see below).
For orders going to the Northwest Territories, Nunavut or the Yukon, we will use Canada Post only.
If you would like to track your order, please let us know. We will provide you with a Fedex or UPS tracking number once we have invoiced and shipped your order.
If you wish to have your products shipped by a different provider than Fedex or UPS, we will do our best to accommodate this if possible. Please note, however, that these shipments will not qualify for Free Ground Shipping. Please note also that some shipping providers will not provide services to all addresses in Canada. To indicate your preference for a different shipping provider, please note this on the Order Notes section on your checkout page.
If it is convenient to you, you can also arrange to pick up your shipment at our warehouse. You can pick it up at any time during our opening hours (Monday to Friday, 9AM to 5PM). To indicate this preference to us, please choose the pick-up option on the checkout page.
Orders will be processed in the order they are received. Please call before arriving to confirm that your order is ready for pickup.